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My girlfriend finally just unscrewed the bulb.
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I told the housekeeper and she also did not know how to turn it off and was going to call the Engineer to fix it and when I came back that night it was was still on. There was no switch to turn of the one light over the table, so I hit a light to shut off all the lights and it shut off the air conditioning as well. It many not seem like a big deal, but then you are not getting any fresh towel and since you get only 2 shower towels, 2 hand towels and 2 washcloths. Two out of the three nights we were there, we had no turn down service. I am not sure how we could have bothered the people. We also were asked to leave the pool around 6, because they would be serving dinner soon and we couldn't be there. The pool and view are very nice but there is no one to set up your chair or give you towels. Always send someone in your party early so you will get coffee during breakfast. That is not the case here, Breakfast was not impressive and it took forever to get your coffee. I feel it important to have a staff that speaks and understand English. The staff was not trained properly and totally unprepared. The hotel does not have the kinks out yet. The worst part was it was ALL non-refundable. I also did not like the fact that you had to put half down at booking and the final payment 30 days before. I was on a girls trip and my girlfriend's travel agent booked us. I was very hesitant to stay at a hotel that only had opened the month before. I was told that this hotel was a 5 star and a Leading hotel of the world. The experience was too ' off ' I hope that with more feedback the hotel will be able to address some of the personnel issues and other matters. Despite traveling for decades this is the first review I've ever felt compelled to write. There are other inconsistencies that when added up were too many, hence the 3 star review. A plate of one layer of thinly sliced tomatoes, sprinkled w/ onions and some mild feta, cost a staggering 28 euro in the little cafe by the lap pool at lunch time, whereas the quinoa salad, of much more volume, herbs, dressing and fabulous flavor, was 28 euro in the restaurant at dinner time. An ice cream desert in the restaurant cost 5 euro, a simple popsicle by the pool, 6 euro. Their pricing strategy just doesn't make sense. The hotel is luxury but the value is not there yet for the cost and what they advertise. This is a 5 star hotel focussed on wellness? The waiters, literally, stammered (again, inexperienced) that we could " have a plate of vegetables or pasta ". Did anyone look at that? At dinner the first night we asked for something besides the two veg options: the proverbial quinoa salad and risotto. As any 5 start wellness knows, food options are critical.
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Once you reserve your stay, you are invited to send in preferences for pillows, air con temp, food needs, etc. They confuse professionalism with pretense. There's a general lack of positive affect, aside from concierge and shift managers people are ironically over-focused on what their roles require rather than what the client requires. Based on the older reviews, they haven't addressed this yet. Some of the reception staff are no doubt lovely but are highly inexperienced and the service is very inconsistent. Because the wonderful 25 meter lap pool, (see photo) is surrounded by day beds, a lap swimmer or gym exerciser might be confronted by cigarette smoke while working out, in the wellness area! While the hotel is prey to French legislation, they could, like other places, make concessions that support their brand promise. Unfortunately for them, like many hotels, they are beholden to - and more actively supportive of - a clientele who smokes, a lot, than one that doesn't. As an athlete, I was impressed by the equipment and facility design.ĭisappointments: In comparison to many 5 star wellness holidays/hotels/resorts around the world, Lily of the Valley is decidedly more luxury than wellness.
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Some of the staff, especially the concierge and shift managers were attentive, professional and authentic. The attendants outside, managing the very busy flow of cars, of the visitors coming to take in this new and buzzed about hotel, are great. We stayed in one of the mid-priced rooms the room design is definitely amazing and well appointed. The two main eating area Cyprus trees (see photos) are majestic. The landscaping, while needing another year to fully mature (the building was finished in 2019) is exceptional. La Croix-Valmer Cheap Pet Friendly HotelsĪs soon as Lily opened in June 2020, we reserved for a week.Īppreciated: the view is stunning.La Croix-Valmer Pet Friendly Beach Hotels.